Pinter US

If you receive your order and something is missing,&#xA0; it sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible. We&apos;re really sorry about this!Please get in touch with our Customer Care Team via&#xA0;Live Chat or Email using the help button to your right, and include the information below so we can get this sorted for you as soon as possible.<ul><li>A photo of how your order arrived</li><li>Your name &amp; email address</li><li>Your order number</li><li>A description of what you should have received and what exactly is missing.</li></ul>

If you receive your order and something is missing,  it sounds like something may have gone wrong in transit and although these mistakes are rare, we want to make this right as quickly as possible. We're really sorry about this!Please get in touch with our Customer Care Team via Live Chat or Email using the help button to your right, and include the information below so we can get this sorted for you as soon as possible.<ul><li>A photo of how your order arrived</li><li>Your name & email address</li><li>Your order number</li><li>A description of what you should have received and what exactly is missing.</li></ul>

Something is missing from my order

Orders & Deliveries

I haven't received my Fresh Beer Club Subscription order

I've received an order I wasn't expecting/ I didn't make.

How much is a Fresh Beer Club subscription, and is it rolling?

How long does a pause last?

Can I pause/cancel my Fresh Beer Club subscription?

How do I change my Pinter Pack selection?

Can I change the date payment is taken for my Subscription?

Can I reactivate my account?

What happens if my Fresh Beer Club selection is out of stock?

I want to change the date of my Fresh Beer Club order

Can I increase/decrease my Fresh Beer Club selection each month?

Can I pause/cancel my subscription?

Can I change the date payment is taken for my subscription?

What happens if my selection is out of stock?

Why can't I Pause or Cancel my Fresh Beer Club Subscription?

Am I signed up for a Subscription?

Fresh Beer Club Subscription

Can I re-use what's left in the Brewing Dock?

Fresh Press in Brewing Dock

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

I can't attach the Brewing Dock to my Pinter

There is a gap between the Brewing Dock and Pinter

My Brewing Dock is broken or has snapped

Attaching the Brewing Dock to the Pinter 3

Is the Pinter 3 Brewing Dock backwards compatible?

Brewing Dock

My Main Cap is stuck

My Main Cap is leaking from the centre

Leaking from around the outside of the Main Cap

My Main Cap has broken

My Main Cap is Stuck

Main Cap

Pinter 3: Frothy / Fizzy Pour

My Tap Handle has broken

My Active Pour Tap is dripping

My Active Pour Tap is stuck

Do I need to buy a Pinter and an Active Pour Tap together?

How does the Active Pour Tap work?

My Active Pour Tap stopped pouring

Is the Active Pour Tap backwards compatible?

My Tap is dripping

My Tap Handle is broken

My Tap is leaking from around the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter

There is water trapped in my Pinter.

Core Pinter

Which Carbonation Dial setting should the Pinter be on?

There is noise coming from my Carbonation Dial

My Carbonation Dial is stuck

My Carbonation Dial is leaking or foaming

Which Carbonation Dial setting should my Pinter be on?

My Carbonation Dial is bubbling/foaming.

My Carbonation Dial will not turn

There is a lot/no noise coming from my Carbonation Dial

Carbonation Dial

What are the weights and dimensions of the Pinter?

What type of water should I use in the Pinter?

What is the Pinter?

What is a Co-Pinter?

What is a Pinter Pack?

Will the Pinter fit in my fridge?

What is the capacity of a Pinter?

What types of Beer and Cider styles do you sell?

Do you have paper instructions?

What are the dimensions of the Pinter?

Pinter Weights and Dimensions

Can I recycle my Pinter?

Pinter Questions

The Pinter

When do you release new Fresh Beer and Cider Styles?

What is the ABV of the Fresh Presses?

Are the Fresh Presses vegan?

Are the Fresh Presses gluten-free?

How long will my Fresh Press last? Can I use it past its Best Before Date?

How long does the Fresh Beer last in the Pinter once it's Brewed?

What are the brewing times for the Fresh Presses?

What are the recommended brewing times and what are the benefits?

Is the Purifier safe?

Why don't all the Fresh Presses come with a Hopper?

How do I store my Fresh Press and the Pinter Pack contents?

What is the Hopper?

Can I mix and match the Brewing Yeasts and Fresh Presses?

Something is missing from my Pinter Pack

I've lost my Brewing Yeast, what should I use?

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

What types of Beer and Cider Fresh Press styles do you sell?

What is the ABV of the Fresh Presses? US

Are the Fresh Presses vegan or vegetarian?

When do you release new Fresh Press styles?

What are the brewing times for the Fresh Presses? US

Pinter Pack/Fresh Press

Information about our Refunds & Returns Policy

Check the status of a refund

What is your returns policy for Pinter Packs?

Will I get a warranty on the Pinter 3?

What is the warranty on my Pinter?

Pinter Warranty Information

Refunds & Returns

Why do I have to buy a Pinter Pack with a Pinter?

How do I add a Pinter?

Do I need to download the Pinter App?

The App isn't working

Can I get a discount on an additional Pinter or Co-Pinter? US

How do I edit/delete a Pinter from the App?

How to create an account on the App.

HYPERLINK Do you have paper instructions?

I'm not getting your emails

Do you sell Gift Cards or vouchers?

What is the "Refer a Friend" programme?

How to view the Instructions

How to edit/delete a Pinter.

How do I change my payment details?

How to start a brew in the App.

How do I unsubscribe from emails?

How do I update my Contact Details?

How do I download the App?

Pinter Packs

How do I access the Pinter instructions?

How to add a Pinter

What is the "Refer a Friend" programme? US

How do I change my delivery address?

How do I log into the App?

Website & Pinter App

My Hopping Cap is broken

How to use the Pinter 3 Hopping Cap.

My Hopping Cap is stuck

Not all of the Hop Oil has gone into the Pinter

Not all the Hop Oil has gone into the Pinter

My Hopper Inlet is leaking

How/when do I use the Hopper?

Hopping Inlet & Hopping Cap

I received the wrong item

I want to cancel or change my order

My order was damaged in transit.

How much does delivery cost?

Where do you deliver to?

Do you offer gift wrapping or subtle packaging?

How long does delivery take?

Can I collect my order from you?

What courier do you use?

My order has arrived, but it's been damaged or leaked in transit

How much is delivery?

My order was damaged in transit

How much does delivery cost? US

My Pinter Pack has arrived, but it's been damaged or it's leaked in transit

Something's missing from my order

I haven't received my subscription order

I've received an order I wasn't expecting

What courier do you use? US

Where is my order?

International Shipping

My Fresh Beer is cloudy - is this normal?

My Brew doesn't taste right

My Brew is cloudy

Can I bottle my Fresh Brew?

What temperature should I Brew at?

Can I add my own ingredients?

Conditioning Advice

How to deep clean a Pinter

TEMP UPDATE My Brew is flat / is not carbonated

Cold Crashing

I’ve lost my Brewing Yeast

Conditioning Advice US

How do I deep clean my Pinter?

My Brew is too frothy/fizzy

What are recommended brewing times and what are the benefits?

My Brew doesn’t taste right US

What type of water should I use with the Fresh Press?

What temperature should I Brew at? US

Brewing

How Can I Suggest a Beer or Collaboration to Pinter?

Something is missing from my orderUpdated a month ago