I've received an order I wasn't expecting/ I didn't make.Updated a month ago

If you've received an order that you weren't expecting, that's likely due to your Subscription un-pausing. The maximum amount of time you can pause your Subscription is 3 months. This will automatically resume after this time.

If you were expecting your Subscription, but it's the wrong style of Fresh Press, this could be due to the one you ordered being out of stock. If your chosen Fresh Press is out of stock on your dispatch date, this will automatically change to our default Fresh Press. This is usually a House Range Fresh Press but may change depending on stock levels. 

You should have received email notifications regarding either of the above options before the dispatch date, so do make sure you keep an eye on our emails and ensure we're on your approved sender's list to not miss out on any future communications.

If you would like to return this to us for either a refund or an exchange, you will need to contact our Customer Care Team via Live Chat or Email using the help button to your right, with details of your return, within 14 days of receiving the product. 

The product will need to be unused and in its original condition. After this return has been authorised, you have an additional 14 days to return the product to us for a refund.