My Active Pour Tap stopped pouringUpdated a month ago

If you find that your Active Pour Tap has stopped pouring this could be an issue with one of the following 

Pressure:

If your Pinter is nearly empty then the pressure inside will have naturally decreased. You may need to open the Carbonation Dial on the back to dispense the last few pints. 

If it has stopped pouring while the Pinter is still full or after only one or two pints, then this may indicate that not enough pressure has built up during the Brewing Stage.

You can tell if your Pinter is still full by gently lifting it up using the back handle. If it is over half full then this should have enough pressure to dispense without opening the Carbonation Dial. 

Active Pour Tap:

If your Pinter is still full or you have only dispensed a glass or two then there could potentially be an issue with your Active Pour Tap which we will need to investigate further. 

The most common fault which can cause the Tap to stop pouring is an internal cone disconnecting within the Active Pour Tap. 

This is pretty easy to find out if your Active Pour Tap has this issue. The small cross + at the back of the Active Pour Tap should move backwards and forwards when you pull down on the Tap Handle. If this doesn't happen then this will be the reason it isn't pouring. 

If you find that you do have this issue, please record a short video showcasing this and reach out to Customer Service so we can look at getting this resolved for you. 

Something Else:

If neither of these is accurate for you, please contact our Customer Care Team using the "Help" button to your right, and include the information below in your email so we can investigate this further. 

- Your name and email address

- Your order number

- What Fresh Press you were brewing at the time

- What setting your Carbonation Dial was set to

- How long you Brewed and Conditioned the brew for

- What temperature you brewed and conditioned the beer at