My Main Cap is leaking from the centreUpdated a month ago
When you push on the centre of your Main Cap is there much resistance?
No - There is little or no resistance
It seems like something isn't quite right with your Main Cap, and we think you may need some further assistance.
So we can help get this resolved quickly for you, please contact our Customer Care Team via Live Chat or Email using the support tab to your right, with the following information:
- Your name and email address
- Your order number
- A photo or video of the leaking Main Cap, with details of when you first noticed the issue
Yes - There is resistance
If when you purified your Pinter, the Purifier did not dissolve, there could be some granules of Purifier stuck in the seal of the Main Cap or potentially the seal under the umbrella valve has become twisted. If that's the case, it can create a small gap allowing some of the liquid to escape.
Please wash your Main Cap with warm water, ensuring there are no rogue granules by pushing on the centre of your Main Cap while cleaning. Don't forget to make sure any seals end up seated correctly.
To test if this has solved the problem, fill your Pinter with water and attach your Main Cap. Then, turn your Pinter upside down over your sink to see if the Main Cap is still leaking.
Here is a handy video showing how to clean your Main Cap:
Is your Main Cap still leaking?
No - It's stopped leaking
That's great! It seems like there were either some granules of Purifier stuck in the valve of your Main Cap or the seal was not seated quite right.
To avoid this happening in the future, we recommend using hot water to ensure any granules of the Purifier are properly dissolved. Once you have finished purifying, check your Main Cap for any that might be trapped just in case, and wash these away before carrying on Brewing.
Yes - The Main Cap is still leaking
We've done all we can with our Troubleshooting Guide and we think you may need some further assistance. So we can help get this resolved quickly for you, please contact our Customer Care Team via Live Chat or Email using the help tab to your right, with the following information:
- Your full name and email address
- Your order number
- A photo or video of the leaking Main Cap, with details of when you first noticed the issue.