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Website & Pinter App

Articles regardin our website and the Pinter App.

Why do I have to buy a Pinter Pack with a Pinter?

All purchases of a Pinter are required to include at least 1 Pinter Pack in the order. This allows us to ensure that customers have, at minimum, everything they need to get brewing from the get-go. This also provides flexibility, allowing for a...

How do I add a Pinter?

In order to add a Pinter to your Pinter App, all you need to do is press the "Add Pinter" button.Once you have pressed this, you will be given the option to enter the Serial Number of the Pinter, choose the colour of the Pinter and give your...

Do I need to download the Pinter App?

You’ll need to download the App to access Pinter 3 instructions. The Pinter App is your hub for all things brewing and allows you to log and track all of your brews, letting you know when it’s time to move on to the next stage.

The App isn't working

We find that a few bits of troubleshooting can sometimes help to resolve issues when using the App. Please try the below:Completely close the App and re-launch it.Try switching your Wi-Fi, data or device on and off, before reopening the App.Log...

Can I get a discount on an additional Pinter or Co-Pinter? US

Yes! We do offer a £25 discount on an additional Pinter or Co-Pinter for Fresh Beer Club subscribers!To use this discount please make sure you are signed into your account and that you have an active FBC subscription. Add the Pinter to your...

How do I edit/delete a Pinter from the App?

To edit or delete a Pinter, you have two options. Option 1: Click on the Idle Pinter you wish to edit/delete and click on the 3 dots in the top right-hand corner. You should now see options for your Pinter.Option 2:Click on the "View All" button...

How to create an account on the App.

If you're signing up for our App for the first time, you'll need to confirm that you're above the legal drinking age. Please make sure you have created an account on our website before trying to create an app account.Once this is confirmed, you...

HYPERLINK Do you have paper instructions?

No, we only offer digital versions of our instructions, as we have found that the brewing process is best conveyed in a video format. Pinter 1 and 2 instructions can be found on our website here and as well as in our Pinter app.Pinter 3...

I'm not getting your emails

First of all please make sure you are signed up for our newsletter. You can do this by visiting our website here. If you scroll down a little, you can enter your email address next to where it says "What's Going On?", and this will sign you up for...

Do you sell Gift Cards or vouchers?

Yes, we do sell Gift Cards! Our Gift Card offers the lucky recipient to choose from a vast range of beers, Pinters, Co-Pinters and merchandise, the choice is theirs. With an expiration date of 1 year and easy online redemption, it's the ideal way...

What is the "Refer a Friend" programme?

When you Refer a Friend we’ll give them £20 off their Pinter purchase, and you'll get £20 off your next purchase of Pinter Packs!To get their reward, your friends need to click on the "Been referred by a friend?" link at the checkout and simply...

How to view the Instructions

Once you have started a brew on the Pinter App, you will then be able to see the instructions on how to make the brew. Swipe up where it says "Purifying" and it will show you the instructions on how to purify your Pinter.Now simply swipe left and...

How to edit/delete a Pinter.

To edit or delete a Pinter, you have two options. Option 1: Click on the Idle Pinter you wish to edit/delete and click on the 3 dots in the top right-hand corner. You should now see options for your Pinter.Option 2: Click on the "View All" button...

How do I change my payment details?

To update your payment details, head to "Account Details" within your account area and click "Payment method". Just click "Request payment method update" and you’ll receive an email with instructions on how to update your payment method. If you do no

How to start a brew in the App.

To start a new brew, all you need to do is click on an idle Pinter.From here you will be able to select which Fresh Press you would like to start brewing.Once you have picked your Fresh Press, you can pick how long you would like to brew. You can...

How do I unsubscribe from emails?

We're sorry to hear you no longer want to receive emails from us, however, we totally understand if that's the case!In order to stop receiving our marketing emails, please click here to unsubscribe.Please note, you will continue to receive order...

How do I update my Contact Details?

To update your Contact Details, head to "Account details" within your account area and click "Contact Details". Here you’ll be able to change the phone number associated with your account and reset your password.Please note: that you will be...

How do I download the App?

If you do not have the App installed, then you can find the new app by searching "Pinter" in your App Store or by heading to our website here.

Pinter Packs

Looking for your favourite brew? You can find all of our current range via this link. From there simply click into the style you'd like to order or would like more information on!We would advise using your Pinter Pack by the date on your Fresh...

How do I access the Pinter instructions?

Pinter instructions can be found in our Pinter app, which you can download here or via this YouTube playlist.If you are having trouble finding the instructions within the App, here is a handy guide on how to locate them.

How do I change my payment details?

To update your payment details, head to ‘Account Details’ within your account area and click ‘Payment method’. Just click ‘Request payment method update’ and you’ll receive an email with instructions on how to update your payment method.

How to start a brew in the App.

To start a new brew, first add a Pinter, then all you need to do is click on any idle Pinter. Once you have selected a Pinter, simply click "Start Brewing"From here you will be able to select which Fresh Press you would like to start brewing.Once...

The App isn't working

We find that a few troubleshooting tips can sometimes help resolve issues when using the App. Please try the following:Completely close the App and re-launch it.Try switching your Wi-Fi, data or device on and off, before reopening the App.Log out...

How to add a Pinter

In order to add a Pinter to your Pinter App, all you need to do is press the "Add Pinter" button. Once you have pressed this, you will be given the option to enter the Serial Number of the Pinter, choose the colour of the Pinter along with giving...

How to edit/delete a Pinter.

To edit or delete a Pinter, you have two options. Option 1: Click on the Idle Pinter you wish to edit/delete and click on the 3 dots in the top right-hand corner. You should now see options for your Pinter. You can either edit or delete the...

How to view the Instructions

Once you have started a brew on the Pinter App, it will then show you step-by-step instructions on how to make your Brew. PLEASE NOTE: To view the instructions all you need to do is swipe up on the following screen. Once you have swiped up it will...

How do I update my Contact Details?

To update your Contact Details, head to "Account details" within your account area and click "Contact Details". Here you’ll be able to change the phone number associated with your account and reset your password.Please note: that you will be...

What is the "Refer a Friend" programme? US

When you Refer a Friend we’ll give them $30 off their Pinter purchase, and you'll get $30 off your next purchase of Pinter Packs!To get their reward, your friends need to click on the "Been referred by a friend?" link at the checkout and simply...

How do I change my delivery address?

To update your address, head to ‘Account details’ within your account area and click ‘Your address’. Here you’ll see a list of all the addresses associated with your account, with your main address coming first. To edit an address, click ‘Edit...

How to create an account on the App.

If you're signing up for our App for the first time, you'll need to confirm that you're above the legal drinking age. (18 in the UK - 21 in the US).Once this is confirmed, you will need to enter your name.Now you will need to enter your email...

How do I log into the App?

Once you have created your account. You should be able to use the same details to log into the App.After entering your email address, the subsequent screen will prompt you to choose between your email address or phone number as the preferred...

How do I change my delivery address?

To update your address, head to "Account details" within your account area and click ‘Your address’. Here you’ll see a list of all the addresses associated with your account, with your main address coming first. To edit an address, click "Edit...

How do I download the App?

The app can be downloaded either by scanning the QR code on the Pinter box, heading to our website or by searching "Pinter" in your App Store.